Japanese-speaking Customer Support Executive
Mont Kiara, Kuala Lumpur, Wilayah Persekutuan · MRT Mont Kiara / 8-minute walk
Provided by the employer. Spaces only — no identifiable faces (PDPA).
Workplace
What this office is actually like
- Prayer room
- On site
- Friday prayer
- Time allowed
- Prayer breaks
- Accommodated
- Halal pantry
- Halal
- Hijab
- Allowed
- Ramadan
- Adjusted hours
- Dress code
- Business casual
- Handling alcohol
- Not part of this role
- Handling pork
- Not part of this role
Using Japanese here
- Japanese level
- JLPT N2 or equivalent
- How often
- Almost every day
- Japanese speakers on the team
- Yes
- Interview language
- Partly in Japanese
- Japanese allowance
- RM 500 / month
- English
- Conversational
- Mandarin
- Required
About the role
You will handle enquiries from Japanese customers by email and chat. Most questions concern product usage, billing and returns. You will work with the internal technical team and stay with each case through to resolution.
- First-line response by email and chat
- Updating the FAQ
- Escalating to the technical team
- Preparing weekly reports
Requirements
- Experience
- 1 year or more
- Relevant experience
- Any background is welcome
- Education
- Diploma or above
- Work authorization
- Malaysian citizens and PR holders
- Japanese at JLPT N2 level or above. At least one year of customer support experience. Industry background is not required.
Working conditions
- Working hours
- 9:00-18:00
- Working days
- Monday to Friday
- Weekend work
- Not required
- Annual leave
- 14 days
- Overtime
- Paid
- Probation
- 3 months
- Bonus
- Contractual
- Parking
- Free
- Benefits
-
- EPF
- SOCSO
- Medical card
- 14 days annual leave
- Start date
- Immediate / negotiable
About the company
Level 12, Menara Sample, Jalan Kiara, 50480 Kuala Lumpur
Our Japanese customer support desk is based in Kuala Lumpur. Roughly 70% of incoming enquiries arrive in Japanese. With the current team size, response times stretch during peak periods.
Apply
- Applications close
- 2026-12-31
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